Things you need to know about Water Damage
SERVPRO Techs with green machines always ready!
Has water damage happened to you? Here's what to do next to keep it from getting worse.
When a pipe bursts, a drain backs up, or a flood occurs in your home, it can be hard to see past the mess. A million questions will run through your mind.
What do I do now?
What’s going to happen?
Is my stuff ruined?
And the most important question of all: Will my homeowner’s insurance cover the damage?
There’s no doubt about it. Water damage is extremely stressful, and the more you know about it, the better you’ll be able to decide how to address it. Here are five things that every homeowner needs to know about water damage.
1. There are different insurance policies for flood damage and water damage.
You might think that water is water, whether it’s from flooding or a burst pipe, but flood damage is not covered under homeowner’s insurance. If you live in an area likely to experience flooding, you will probably already have a separate policy through the National Flood Insurance Policy (NFIP). When you report the claim to the insurance company, make sure to specify whether the claim is for water damage or for flood damage, so they can begin adjusting your claim correctly.
2. Not all water damage is covered by your insurance.
It is a good idea to look over your insurance policy and familiarize yourself with any exclusion to your water damage coverage. For instance, most policies cover sudden damage, like water damage from a really bad storm or from an overflowing washing machine. On the other hand, any water damage that happens because you didn’t maintain the property may be excluded, as well as gradual leaks that caused water damage over time.
3. Once water damage has happened, the clock is ticking before it gets worse.
When your property has been water damaged, you don’t have the luxury of waiting around for a convenient time to start the cleanup. Secondary damage from mold growth can present serious health risks associated with mold in the living environment.
Mold spores are everywhere, but they need moisture and a nutrient source to grow. And that is exactly what your wet carpet or drywall offers.
There is a 24 to 48 hour window from the time something gets wet until mold can begin to grow. After that time, mold will multiply rapidly. When mold growth is widespread, you may need the services of a professional mold remediation service to safely treat and remove the mold.
To prevent mold growth, you will need to get your property completely dry again within that 48-hour window. To do this, you’ll need to contact a company that specializes in water damage restoration and emergency water extraction. They will have the professional water removal equipment and drying equipment to get the job done as quickly as possible. Many have 24-hour a day emergency hotlines, so you can start recovering your property almost immediately.
4. Your insurance company needs to know right away.
It’s a good idea to call your insurance company right away when you discover water damage. Your insurance agent can start the claims process immediately, as well as guide you through the first steps you will need to take to protect your property from more damage, like stopping the source of the water at the main water turnoff.
Your insurance company may also direct you to a water damage restoration company that they have worked with in the past. Keep in mind that you do not have to call the company that they recommend. You may choose any reputable restoration specialist to restore your property for the insurance claim.
Water damage can be dangerous and expensive, so preventing water damage is an important part of home maintenance. But if you know the basics of what to do once it happens, you can prevent it from doing its worst.
By Lisa Appel
SERVPRO of Sunrise proudly serves the Sawgrass Mills, Plantation, Inverrary and surrounding communities.
Have Questions? Contact us TODAY at
Download your SERVPRO of Sunrise ERP App NOW!
When a Fire or Water Damage strikes, you can be ruined or you can be Ready with the ERP app.
SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. By developing a SERVPRO Emergency READY Profile for your home or business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home or business.
SERVPRO provides a mobile application for instant contact during emergencies.
- A no cost assessment of your facility.
This means there is no need to allocate funds, giving you a great value at no cost.
- A concise Profile Document that contains only the critical information needed in the event of an emergency.
It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
- A guide to help you get back into your building following a disaster.
This can help minimize the amount of time your business is inactive by having an immediate plan of action.
- Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration
You have a provider that is recognized as an industry leader and close by.
- Identification of the line of command for authorizing work to begin.
This saves time so we can begin the work of mitigating the damage which can save you time and money.
- Provides facility details such as shut-off valve locations, priority areas and priority contact information.
Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."
How to get started:
STEP 1: Visit SERVPRO.com/ready. Register for an account using your email address as your username and choose a password.
STEP 2: Choose your preferred SERVPRO Franchise Representative to contact in the event your home or business experiences water, fire, mold or other type of damage.
STEP 3: Begin creating ERPs for all of your properties.
STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, tablet, Android or Blackberry device from the respective App Store.
STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.
The ERP program makes sense, it is flexible in its usage and benefits, and can even be synced to other business connections like your computers, tablets, and smartphones. In times of stress, this app will help alleviate pressure and panic and provide you with a fast means of contacting the first responders and SERVPRO of Sunrise to mitigate losses.
We're Faster To Any Size Disaster and are just a phone call away at (954) 748-7887
SERVPRO of Sunrise in Broward County provides 24 hour emergency services!
Emoji with magnifying glass searching, and SERVPRO OF Sunrise phone number.
We are Ready to Help!
SERVPRO of Sunrise is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Always Answer our Phones.
Call Today - 954-748-7887
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sunrise has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
About SERVPRO of Sunrise
SERVPRO of Sunrise specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Meet Our Crew
For Sunrise Residents: We specialize in basement flood cleanup and restoration
SERVPRO Tech Inspecting a basement with a flashlight.
A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Sunrise basement could flood, including:
- A blocked or failed sewer lateral pipe
- Heavy rain causes surface water to pool around your home
- Storm sewer backup
- Sanitary sewer backup
- Foundation drainage failure
- Water supply-line break or hot-water tank failure
- And many more
Have Questions about Basement Flooding?
If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.
The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Sunrise and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.
We are Flooded Basement Specialists:
- We are Available 24 hours/7 days per week
- We’re a Preferred Vendor to many National Insurance Companies
- We Bill The Insurance Directly – One Less Thing For You To Worry About
- Our Technicians are Highly-Trained in Water Restoration Techniques
- We use s500 IICRC Restoration Standards
- Advanced Inspection and Extraction Equipment
Basement Flooded? Call Us Today – We’re Ready To Help (954)748-7887
Home Fire Respond
Two SERVPRO techs cleaning soot from ceiling.
Follow Your Escape Plan
During a home fire, remember to GET OUT, STAY OUT and CALL 9-1-1 or your local emergency phone number.
- If closed doors or handles are warm, use your second way out. Never open doors that are warm to the touch.
- Crawl low under smoke.
- Go to your outside meeting place and then call for help.
- If smoke, heat or flames block your exit routes, stay in the room with doors closed. Place a wet towel under the door and call the fire department or 9-1-1. Open a window and wave a brightly colored cloth or flashlight to signal for help.
Use Caution With Fire Extinguishers
Use a portable fire extinguisher ONLY if you have been trained by the fire department and in the following conditions:
- The fire is confined to a small area, and is not growing.
- The room is not filled with smoke.
- Everyone has exited the building.
- The fire department has been called.
Remember the word PASS when using a fire extinguisher:
Pull the pin and hold the extinguisher with the nozzle pointing away from you.
Aim low. Point the extinguisher at the base of the fire.
Squeeze the lever slowly and evenly.
Sweep the nozzle from side to side.
Immediately After a House Fire
- Have injuries treated by a medical professional. Wash small wounds with soap and water. To help prevent infection of small wounds, use bandages and replace them if they become soiled, damaged or waterlogged.
- Remain calm. Pace yourself. You may find yourself in the position of taking charge of other people. Listen carefully to what people are telling you, and deal patiently with urgent situations first.
- Check with the fire department to make sure your residence is safe to enter.
- Anyone entering your damaged home should wear long pants, a long-sleeved shirt, closed-toed rubber-soled shoes or boots and work gloves, plus dust masks, safety goggles and/or a hard hat when necessary.
Learn about important steps for your safe and speedy recovery.
Picking up the Pieces after a Home Fire
SERVPRO Sunrise are available 24-Hours a day, 365 days a year to help you regain control quickly.
What you need to know about Air Duct Cleaning
Ducts are conduits or passages used in heating, ventilation, and air conditioning (HVAC) to deliver and remove air.
Air duct cleaning is inaccurate. In actuality, the entire HVAC system should be cleaned. Failure to clean all components of the system can result in recontamination of the entire system, therefore minimizing the benefits of cleaning.
Just as you wouldn’t clean only half of your living room floor, you also would not want to clean only part of your HVAC system. NADCA recommends cleaning the entire HVAC system, including the following components:
- air ducts
- drain pan
- air plenum
- blower motor and assembly
- heat exchanger
- air filter
- air cleaner
There are two key components to HVAC cleaning: breaking contaminants loose, and collection of contaminants.
Breaking Contaminants Loose
Properly cleaning HVAC systems requires removing the sources of contamination. Source removal begins with the use of one or more agitation devices designed to loosen contaminants from the surfaces within the heating and air conditioning system. Examples of agitation devices include: brushes, air whips and compressed air nozzles or “skipper balls.” Agitation can also be achieved through hand-brushing or contact vacuuming.
Collection of Contaminants
During cleaning, the entire HVAC system is placed under continuous negative pressure (a vacuum) to prevent the spread of contaminants. Continuous negative pressure allows very fine particles to be removed from the system as they become airborne, ensuring that these particles are not released into the living space when the system is turned on after cleaning. This negative pressure also serves to extract the loosened contaminants, which are collected and removed from your home.
HVAC system cleaning is not a complex process, but each job is unique. Where possible, access to duct interiors should be made through existing openings such as supply diffusers, return grills, duct end caps and existing service openings. Cleaning technicians may need to cut access holes in the duct work in order to reach inside with various cleaning tools. Creation of these service openings, and their subsequent closure, requires craftsmanship and professional skills.
There is a wide variety of equipment available to HVAC cleaning professionals. Both truck-mounted and portable vacuums can be used to stop the spread of contaminants and get the system cleaned to the NADCA Standard.
Antimicrobial chemicals include sanitizers, disinfectants and deodorizers that can be applied to nonporous surfaces in HVAC systems to address microbial contamination and help control odors. Only chemicals registered with the United States Environmental Protection Agency (EPA) can be used. These products should only be considered after mechanical surface cleaning has been performed and if the need for such treatment has been deemed necessary.
For more information on HVAC and air duct cleaning Call us today (954)748-7887
Why SERVPRO of Sunrise
When fire and water damage take control of your life, we help you take it back.
SERVPRO is an industry leader and provider of fire and water cleanup and restoration services.
For more than 12 years SERVPRO of Sunrise has helped different communities, property managers, realtors, lots of customers, insurance agents and adjusters in fire and water cleanup and restoration services and mold mitigation and remediation.
Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.
Wherever there is a house full of water or an office full of smoke, you can count on SERVPRO of Sunrise to respond quickly.
Call us any time at
Where is the main water shut-off valve?
Water damage can have many sources, from loose appliance hoses to natural disasters. Regardless of the source, SERVPRO of Sunrise can handle any size.
Do you know where the main water shut-off valve is in your home? If you can’t answer that within five seconds, then you need to locate it and remember where in case there’s ever a serious leak. Otherwise, you could end up with a plumbing nightmare on your hands…
Where to Find the Main Water Shut-Off Valve
- The shut-off valve is almost always located near the perimeter of your home. There’s no need to check the central portions of the house.
- Forget the upstairs too, as shut-off valves are going to be located on the ground floor. For those with basements, it will usually be located here.
- Water lines usually run from the water main to the shut-off valve with no extra piping or detours. Therefore, if you know where you water main is, see where the shortest path to your home would be. The valve is more than likely located here.
- During the purchase of a house, an inspection report is supplied. The location of your main water shut-off valve is labeled in this report (hopefully you’re organized so you have easy access to this report).
- Do you know where the big panel is in your home (not the electrical panel)? This panel houses the shut-off valve since it’s illegal to cover it behind the wall.
Plumbing Fixture Shut-Off Valves
When a leak springs, it’s not always a slow drip. Sometimes the water will begin to rush out and start pooling on the floor of your home. Before you run to the main water shut-off valve, see if this fixture has its own personal shut-off valve.
- Toilet – On the wall your toilet sits against, there will be a small valve. It is usually located below the bowl and should be turned gently (clockwise) to stop the flow of water.
- Sink – Underneath the sink in the cabinet, there will be a small shut-off valve (similar to the toilet). During a pipe or faucet leak, turn the handle clockwise to suspend any water from leaking.
- Washing Machine – Behind every washing machine should be two valves (and sometimes a lever). Both of these valves should be turned clockwise (or the lever should be switched the other way) in order to cease water from flowing. If you don’t see these valves (or lever), you may have to pull out the washer from the wall a bit.
Knowing how to stop the flow of water coming into your home can help prevent extensive water damage if there’s ever a serious leak.
Have Water or Flood Damage?
Call Us Today – (954) 748-7887
- 24-Hour Emergency Service
- Faster to Any Size Disaster
- Highly Trained Water Restoration Technicians
- A Trusted Leader in the Water Restoration Industry
- Locally Owned and Operated
- Advanced Water Inspection, Extraction, and Drying Equipment
Wishing you peace, love, and joy this holiday season and throughout 2020, from the SERVPRO of Sunrise team.
Prepare to share the joy. There's just something about the holidays with family. It's the warmth and good cheer of a familiar song, a movie, a meal - a special experience the evokes the sights, sounds, and flavors of home.
Preparese para compartir la alegria. La Navidad en familia es algo especial incluye la calidez y el buen ánimo de una canción familiar. Incluye una película comida o experiencia especial que evoca imágenes, sonidos y sabores del hogar.
Even through the holidays SERVPRO of Sunrise is always here to help. We proudly serve the Sunrise, Lauderhill, Tamarac and surrounding areas.
Water or Fire Damage call us 24/7 - (954)748-7887
To a joyful present and a well remembered past. Best wishes for happy holidays and a magnificent New Year.
SERVPRO of Sunrise
Our SERVPRO of Sunrise box truck at a Lauderhill, FL water damage.
When fire or water damages occur, Sunrise properties and business owners have a new ally ready to aid them in their recovery efforts. Owned by Gustavo Daza and Ana Milena Diazgranados, SERVPRO of Sunrise offers a full line of fire and water cleanup and restoration services to help home and business owners regain control of their lives faster following a loss.
In addition to fire, water, and mold cleanup and restoration services, residential and commercial customers can take advantage of the SERVPRO of Sunrise wide variety of cleaning services: deodorization, biohazard cleaning, and air ducts cleaning. In the event of a fire or water damage, SERVPRO of Sunrise provides 24-hour emergency service. Under normal circumstances, a trained SERVPRO of Sunrise professional can be on-site in less than four hours to provide emergency mitigation services to help the property owner regain control of their life as soon as possible.
Your calls will be responded quickly and effectively by a trained, courteous and uniformed SERVPRO of Sunrise professional. Complete customer satisfaction is our ultimate goal.
Give us a call at 954-748-7887 to schedule an appointment for a free estimate.